Purpose
Canberra Cyber Hub (the “organisation”) is committed to providing quality services to you and this policy outlines our ongoing commitment to you in respect to how we manage your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect includes names, addresses, email addresses, phone numbers, and dietary and health information, including medical conditions and/or requests for specific assistance, in connection with the use of our products and services.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.canberracyberhub.com.au, from your website, from Canberra Cyber Hub forms and surveys, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients (including events), research and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Direct Marketing
Marketing Canberra Cyber Hub products and services is important for us to fulfil our role. We use a number of direct marketing strategies and channels including email, SMS, social media and telephone to provide you with information relating to our products and services that we reasonably think may be of interest to you. We will provide you with a way of opting out of receiving direct marketing communications or you can opt out by contacting info@canberracyberhub.com.au. Canberra Cyber Hub will never sell, trade, lease or rent any personally identifiable information to other organisations except as stated and agreed when collecting information.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in certain circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to our third party services providers (for example our IT providers), our marketing providers or our professional services advisors and providers.
Canberra Cyber Hub may disclose business contact details of organisations listed on the Canberra Cyber Hub Directory, companies added to the CRM for Canberra Cyber Hub program participation that have explicitly identified Defence or Team Canberra as an area of interest, and basic contact details of individuals who have subscribed to Canberra Cyber Hub communications and identified Defence or Team Canberra as an area of interest, to government partners including the Australian Capital Territory Government for ecosystem coordination, partnership, program delivery and reporting purposes; and, where a business or individual has opted in, to enable DefenceACT to provide ongoing Defence or Team Canberra related updates, where individuals and organisations have been notified of this practice.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
We will take reasonable steps to destroy or permanently de-identify Personal Information that is no longer needed (however, we will keep information for a longer period where necessary to comply with contractual, regulatory or legal requirements).
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Canberra Cyber Hub will not charge any fee for your access request.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at
info@canberracyberhub.com.au.
